Disputes & refunds

What can be disputed

• Only scripts: configs, CS2 Inventory loadouts included, aren't refundable — their contents are visible right after purchase.
• Only paid purchases. Grants and free items don't need disputes — tell the author in a review.
• Reasons: doesn't work, doesn't match the description, removed by the author.

Time limits

A dispute can be opened within 7 days of the last payment — a purchase or a renewal. One open dispute per order.

How a dispute goes

• Open it from My purchases or the item page: reason, description, up to 5 screenshots or logs.
• While the dispute is open you keep access, and the author's money for that purchase stays on hold.
• The author answers and can fix the problem. If it's solved, close the dispute yourself.
• If not, a moderator checks the version and your description and decides: a full refund, a partial one or a refusal. The conversation happens in support.

Refund

The money goes back to your site balance. A full refund closes access to the item, a partial one doesn't; the review stays either way. We don't refund to cards or wallets — balance money can be spent or withdrawn under the withdrawal rules.

Abuse

The moderator sees how much a buyer has bought and refunded before. False disputes break the market rules.