Refund Policy

This Refund Policy applies to all purchases made through spurdoverse.app and forms part of our Terms of Service. Capitalized terms used here have the meaning given to them in the Terms of Service. In the event of any conflict, the Terms of Service prevail.

Please read this Policy before purchasing. By completing a purchase or topping up your Balance, you confirm that you have read and accepted it.

1. Summary

We issue refunds only where the Software is Defective, as defined below, and only where the request is made within 14 days of purchase. We do not issue refunds for detection, bans, game updates, incompatibility, change of mind, Balance top-ups, or dissatisfaction with a product that works as described.

2. What Counts as a Defect

"Defective" means that the Software cannot be launched, or does not perform its core advertised functions, on a supported system configuration, for reasons attributable to us, and we are unable to resolve the problem within 7 days of you reporting it to us with sufficient detail and cooperating with our troubleshooting.

3. What Does Not Count as a Defect

The following situations do not entitle you to a refund, credit, replacement or extension of Subscription time:

• Detection, ban, suspension, penalty, loss of progress, items or currency, or any other action taken against you by any game, platform, publisher or anti-cheat provider.
• The Software ceasing to work, being detected, or becoming unstable because a game, anti-cheat system, launcher, operating system, driver or other third-party component was updated or changed.
• Temporary downtime while the Software is being updated, maintained, or rebuilt after a game update.
• Subscription time elapsing while a product is marked as updating, detected, paused or unavailable. Subscription periods run in real time and are not extended.
• Incompatibility with your hardware, operating system, security software, virtualization or system configuration, or your failure to follow published setup instructions or minimum requirements.
• HWID mismatch, or a refusal, delay or limit on HWID resets.
• Dissatisfaction with features, performance, quality, price or user experience where the product functions as described.
• A change of mind, an accidental purchase, or a purchase of the wrong product.
• Products or keys obtained from unauthorized resellers, third parties, or another person's Account.
• Termination or suspension of your Account for breach of the Terms of Service.
• Balance top-ups (see section 6).
• Items purchased from third-party Vendors through the Marketplace (see section 7).
• Any purchase made more than 14 days before the refund request.

Status labels such as "undetected", "working", "updating" or "detected" are informational only, reflect our belief at the time of posting, and are not a warranty. Reliance on such a label does not create a right to a refund.

4. How to Request a Refund

Refund requests must be made within 14 days of purchase. To request a refund, email admin@spurdoverse.app from the email address registered to your Account, and include:

1. Proof of purchase: order ID, transaction ID, or the payment reference.
2. The product and Subscription period purchased.
3. A detailed description of the problem, including what happens, when it started, and the exact error text.
4. Screenshots, video or log files where applicable.
5. Your system details: operating system and build, CPU, GPU, and any security or virtualization software in use.

You must cooperate with our troubleshooting, which may include reinstalling, disabling conflicting software, or providing diagnostic logs. Requests that do not include the information above, or where the user does not respond to our troubleshooting within 7 days, may be closed without a refund.

5. Processing of Approved Refunds

• Refunds are issued within 7 days of us confirming that the Software is Defective.
• Refunds are issued to the original payment method and to the original purchaser only. We cannot refund to a different card, wallet, account or person.
• Payment processor, aggregator, and cryptocurrency network fees are non-refundable to the extent permitted by applicable law, and may be deducted from the refunded amount.
• Currency conversion differences between the time of purchase and the time of refund are not compensated.
• Cryptocurrency refunds, where offered, are issued in the same asset and network, at our discretion, and are subject to network fees and price volatility. We are not responsible for changes in value between purchase and refund.
• Upon refund, the associated Subscription, license and access are revoked immediately.

6. Balance Top-Ups

Balance is prepaid, closed-loop credit usable only within the Services. Balance has no cash value, cannot be withdrawn or transferred, and top-ups are final and non-refundable once credited, except where required by applicable law or where we are unable to provide any Services at all. Balance used to purchase a Defective product may, at our discretion, be restored as Balance rather than refunded as money.

7. Marketplace and Vendor Items

Items sold by third-party Vendors are supplied by those Vendors, not by us. Refund requests for Vendor items must be directed to the relevant Vendor and are subject to that Vendor's own policy. We may assist at our discretion but are not responsible for Vendor items and do not guarantee any outcome.

8. Chargebacks and Payment Disputes

Before contacting your bank, card issuer, payment processor or wallet provider, you must contact us at admin@spurdoverse.app and allow us at least 7 days to resolve the issue.

Initiating a chargeback, dispute or payment reversal without first doing so, or in respect of Services that were delivered, is a material breach of our Terms of Service and is treated by us as fraud. In such cases we may, without notice:

• terminate all of your Accounts and Subscriptions;
• forfeit all Balance;
• permanently blocklist your HWID, IP addresses, email addresses and payment identifiers;
• refuse all future purchases and registrations;
• provide the payment processor with Account records, activation logs and delivery evidence to contest the dispute;
• recover the disputed amount together with any fees, penalties and costs we incur.

If a chargeback is subsequently reversed in our favor, we are under no obligation to restore your Account, Subscription or Balance.

9. Consumers in the EU, EEA and United Kingdom

Digital content is supplied immediately upon purchase. At checkout you are asked to expressly consent to immediate performance and to acknowledge that, as a result, you lose your statutory 14-day right of withdrawal in respect of that purchase, in accordance with Article 16(m) of Directive 2011/83/EU and equivalent UK legislation.

Nothing in this Policy excludes or limits your mandatory statutory rights as a consumer, including any right to a remedy where digital content supplied to you is not as described or not of satisfactory quality.

10. Goodwill Gestures

We may occasionally issue a refund, credit, replacement or Subscription extension in situations where we are not obliged to do so. Any such gesture is voluntary, made without admission of liability, and does not create any right, entitlement or precedent for future requests.

11. Changes to this Policy

We may update this Policy at any time. The version in force at the time of your purchase applies to that purchase. Updates are posted on this page with a new "Last updated" date.

12. Contact

All refund requests and billing questions: admin@spurdoverse.app

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